Hospital Policies

Client Appointment Deposit & No-Show/Late Cancellation Policy

A $30 deposit is required to book a new client appointment and any appointment made online. This $30 will be applied to your bill at the time of service. Please note that your deposit is non-refundable and will be forfeited for any of the following reasons:

  • Cancellation of appointment
  • No Call / No Show for the appointment
  • Rescheduling of appointment within 48 hours of the scheduled date
  • Late for drop-off or appointment greater than 15 minutes without prior notification

If you choose to reschedule your appointment after any of the previous circumstances, a new deposit will be required. If you need to reschedule or cancel the day of your appointment because of an extenuating circumstance, it is at the discretion of the Hospital Manager and/or the Medical Director if the deposit is refundable.

If an existing client that did not pay a deposit by booking on the phone or in person cancels an appointment with less than 48 hours’ notice or if they do not show up for their appointment, then we will add a fine to their account that will need to be paid prior to booking their next appointment.

Thank you for your understanding as we work to treat all of our patients in a timely manner.